Disclaimer & Return Policy
thank you
For your purchase
We at Talbot Wood Products truly appreciate your business, and are grateful for the trust you’ve placed in us. We sincerely hope you are satisfied with your purchase.

Wood products general Disclaimer & Return Policy

Please note

At Talbot Wood Products, we take pride in offering high-quality trim and door products that showcase craftsmanship and attention to detail. Our trim and doors are designed to enhance the aesthetic appeal of your space. However, it’s essential to understand certain considerations related to acclimatization and storage, as well as our return policy for stock products. Please read this disclaimer and return policy carefully before making a purchase.

1. Acclimatization and Proper Storage:

Wood is a natural material that responds to changes in humidity and temperature. To ensure the best results and longevity of our trim products, we strongly recommend allowing the products to acclimate to the environment in which they will be installed. This means storing the products in their intended environment for a reasonable period before installation. Acclimatization minimizes the risk of warping, cracking, or other forms of distortion that can occur when wood is exposed to sudden changes in conditions.

2. Return Policy for Stock Products:

  1. Eligibility: Stock trim and door products that have not undergone additional machining may be eligible for return within 30 days from the date of purchase.
  2. Restocking Fee: A restocking fee of 25 percent of the product’s purchase price will be applied to all eligible returns. This fee covers handling, inspection, and restocking costs.
  3. Return Condition: Returned products must be in their original, unaltered condition, free from any damage, modifications, or signs of use. Original packaging and any included accessories must also be returned.
  4. Proof of Purchase: A valid proof of purchase, such as an invoice or receipt, is required for all return requests.
  5. Return Process: To initiate a return, please contact our customer service team at info@talbotwood.com or 905-772-0007. Our team will guide you through the return process and provide you with a return authorization.
  6. Return Shipping: The cost of return shipping is the responsibility of the customer.
  7. Refund Processing: Upon receiving the returned product and verifying its condition, we will process a refund to the original payment method, minus the applicable restocking fee.

3. Exclusions:

Custom-made, special order or specially machined trim and door products are excluded from this return policy. These products are tailored to specific customer requirements and cannot be returned unless they are found to be defective or damaged upon arrival.

Please note that while we strive to provide accurate product descriptions and images, the natural variations in wood may result in slight differences in color, texture, and grain pattern between the product received and the product shown online or in our catalog.

By purchasing and using our trim and door products, you acknowledge and accept the information provided in this disclaimer and return policy. Your satisfaction is important to us, and we are committed to delivering products that uphold our standards of excellence in woodworking.

Wood Cabinet Doors Disclaimer & replacement policy

Please note

Talbot Wood Products Ltd. is dedicated to delivering high-quality raw cabinet doors that exhibit exceptional craftsmanship and design. We take pride in our products and aim to provide you with a superior woodworking experience. However, it’s important to note that wood is a natural material and is subject to certain characteristics and behaviors that may impact its appearance and structural integrity over time.

1. Center Panel Movement:

Our wood cabinet doors feature center panels that might undergo slight movement due to changes in humidity and temperature. Our centre panels are “loose” fitted with space balls to allow for natural expansion and contraction within the frame. Wood is sensitive to environmental conditions, and as such, the center panels may experience minor shifts in position. This natural occurrence is not indicative of a defect but rather a result of the inherent nature of wood.

2. Expansion and Contraction of Tenon Joints:

Talbot Wood Products Ltd. employs traditional woodworking techniques, including the use of tenon joints, to ensure sturdy construction. However, it’s important to acknowledge that wood is prone to expansion and contraction as it responds to variations in moisture levels. These changes may affect the fit of tenon joints over time. To mitigate this, we advise acclimating the doors to their intended environment and employing appropriate installation and finishing methods that consider potential joint movement.

3. Exclusions:

The final appearance and durability of our wood cabinet doors greatly depend on the end user’s commitment to proper finishing and maintenance. While Talbot Wood Products Ltd. delivers raw cabinet doors of exceptional quality, we emphasize that the application of finishes, sealants, and regular upkeep are crucial for enhancing the longevity and aesthetic appeal of the doors. The finish not only protects the wood but also helps minimize the impact of environmental factors.

Limited Liability: Talbot Wood Products Ltd. warrants that our wood cabinet doors are crafted with care and adhere to industry standards. However, due to the natural attributes of wood and the external influences it encounters, we cannot guarantee absolute immunity to changes in appearance or structure. Therefore, Talbot Wood Products Ltd. disclaims any liability for minor movements in center panels or tenon joints and their effects on the finished product.

In no event shall Talbot Wood Products pay for the cost of labour, installation or finishing the replacement of the original door or any other cost relating to the replacement of the door, all of which shall be the responsibility of the person making the warranty claim. In any event no compensation under this warranty shall exceed the original invoice price at the time of purchase from Talbot Wood.

It is the responsibility of the end user to ensure that appropriate installation, finishing, and maintenance procedures are followed to achieve the desired look and durability of our wood cabinet doors. We recommend consulting with woodworking professionals for guidance on proper techniques tailored to your specific environment.

By purchasing and using our wood cabinet doors, you acknowledge and accept the information provided in this disclaimer. Your satisfaction is important to us, and we remain committed to delivering products that uphold our standards of excellence in woodworking.

custom Interior Doors Disclaimer & Return policy

Please note

We at Talbot Wood Products truly appreciate your business, and are grateful for the trust you’ve placed in us. We sincerely hope you are satisfied with your purchase.

INSPECTING DOORS

All doors should be inspected for freight damage upon receipt. Any observed damage must be noted, and Talbot Wood Products should be notified immediately. Failure to follow this procedure may lead to claim denial by the shipper and / or carrier.

STORING DOORS

Do not deliver or install doors until building is enclosed, wet work is complete and HVAC system is operating and maintaining temperature and relative humidity at occupancy levels during the remainder of the con- struction period. Recommended conditions are 30-50% Relative humidity and 50-90 Degrees Fahrenheit.

Humidity levels over or under the ones specified here may cause permanent damage and will void the warranty.

Do not store doors in damp areas or in freshly plastered buildings. Storage space should be dry and well ventilated. If the doors are to be stored more than a few days, all edges should be sealed with a non-water based Sealer or primer.

Stack doors flat on carefully leveled supports. We recommend a support of three 2 x 4’s placed the full width of the doors, one across the centre and two 12” from each end, covered with a sheet of plywood or heavy cardboard to pro- tect the face of the bottom door. The top door should be covered in a similar manner.

HANDLING DOORS

Handle doors with clean cotton gloves. Bare hands can leave finger marks and soil stains. When moving doors, carry them. Do not drag.

FINISHING

Before applying first finishing coat, remove all handling marks, raised grain, scuffs, burnishes and other undesirable blemishes by block sanding all surfaces in a horizontal position with 120, 150 or 180 grit sandpaper. To avoid cross- grain scratches, sand with the grain.

After sanding, clean entire door with a cloth, removing all dust and foreign debris. Door should be dry before finishing. Use an appropriate, exterior grade Sealer with UV protection for exterior doors, and suitable paint or stain to finish interior doors.

All surfaces must be stained / painted / sealed including top and bottom rail ends. Cutouts for hardware in exterior doors must be sealed prior to installation of hardware and exposure to weather.

CARE

Wipe with a damp cloth using a mild soap and water solution, and dry with a lint free cloth.